Customers describe what they see, not what broke. With a screenshot, a short recording and the page URL attached, your team can start from the actual problem.
It is rarely the customer's fault β we never gave them a tool that captures the problem in full.
Without the page, the account and the exact step, the first reply is always another question.
Every round trip costs a day and a frustrated customer.
Even resolved issues leave no record the rest of the team can learn from.
The customer does the showing, your team does the fixing.
They annotate a screenshot from the page they are on β no install, no account.
Page URL, browser, environment and the shared report link arrive together.
The report becomes a row in your table, with a link back to the original.
Everything needed to answer once instead of five times.
Annotated by the customer, on the exact page where it happened.
A public link per report that any teammate or the customer can reopen.
Past reports stay in your table, so recurring issues stay visible instead of being forgotten.
Page URL, browser and environment details arrive with the screenshot β support never has to ask for them one by one.
One script tag lets any site visitor report without installing anything.
Send reports into Feishu Bitable or any webhook you own.
Pixel-perfect screenshots, recording, annotation and auto context for your testers.
One person configures, the whole team shares.